Passenger Services

Travelling to our shores? Learn more about immigration and customs procedures, as well as our facilities.

Immigration  

Please complete the Immigration Form (provided by your airline or Travel Agency) prior to your arrival at the Airport, to expedite processing in the Airport.  Both arriving and departing travellers are required to complete the Form (the relevant sections). Accelerated processing is provided for wheelchair passengers and unaccompanied minors.

Travellers are required to present the following documents to the Immigration Officers:

  • Immigration Form
  • Customs Declaration Form
  • Valid Passport *
  • Return Ticket/s (Non-residents)

 

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* New Passport Requirements - US Travellers

Effective January 8, 2007, all travellers between the United States and Jamaica will be required to have a valid passport for travel; a requirement under the new Western Hemisphere Travel Initiative.  The United States Department of Homeland Security requires that all U.S. citizens and foreign nationals, traveling by air or sea, must provide a valid passport to enter or re-enter the United States.

We are encouraging US nationals requiring a Passport to commence the application process as soon as possible.

For further information on the Passport requirements please visit the following websites:

  1. U.S. Department of State at http://travel.state.gov/passport
  2. Jamaica Tourist Board at www.visitjamaica.com.
  3. Immigration, Citizenship & Passport Services Division at:
    leighton.wilson@mns.gov.jm ; nmia@mns.gov.jm
    By calling: (876) 754-4742/754-5092-3

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Customs

Allowances

Customs lines are identified by:

  • Nothing to Declare
  • Passengers With Items To Declare
  • Special passengers, wheel chair passengers and unaccompanied minors

Important:

  • Passengers are required to present their passport, along with the Customs Declaration Form for processing.
  • Items for declaration must be accompanied by an invoice and should be listed on the Customs Declaration Form.
  • Members of the same family may use one Form (i.e. parents and their children under 18 years).
  • Passengers over 18 years are required to complete their own Declaration Form.
  • Payment of duties, if any, may be made using cash, VISA or MasterCard credit cards or certified cheques as well as Multi-Link (debit and credit) cards.   [An ATM is located in the Customs Hall]

For further information on Customs procedures, please visit their website at:
http://www.jacustoms.gov.jm/customs/visitors.htm

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Domestic Flight Service

There are 4 domestic aerodromes located on the island.

These are:

Passengers arriving at the Norman Manley International Airport can make arrangements for a charter flight to any of the 4 aerodromes or ground transportation to the Tinson Pen Aerodrome  with connections by air to the other aerodromes.

The following carrier provide domestic flight service from Tinson Pen to the Aerodromes:

  • International Air Link

 Web Site: http://www.intlairlink.com/

Phone: 1-888-AIRLINK

E-Mail: res@airlink.com

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Other Services

Customer Service Information Desks
Located in the Departure Lounge, Immigration Hall and in the Arrivals Public Area (at the front of the Terminal – landside access).

Paging Services also provided.

Toll-free: 1-888-AIRPORT (247-7678) in Jamaica
(876) 924-8546

Flight Arrival & Departure Information (FIDS)

Flight Information Display monitors are located throughout the airport.

Click to view: NMIA Flight Information

Baggage Display Monitors
Located in the Customs Hall.

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Government Agencies - Information

Health Office
Located in the Immigration Hall. Tel: (876) 924-8906

Meteorological Office & Jamaica Civil Aviation Authority
Located on the Tower Block Tel: (876) 924-8055 & (876) 924-8056

Ministry of Agriculture
Located in the Customs Hall.

Tel: (876) 924-8563

Police Station
Located in the Arrivals Public Area.

Tel: (876) 924-8439

Postal Services

Located in the area of the external shops in the Departures Area

Tel:(876) 924-8722


Aviation Security Centre
Located on the Mezzanine Level of the Tower Block, Departures Area.
Tel: (876) 924-8452, Ext. 2063

Baby Care

Baby Changing Facilities
Available in all restrooms in the Ticketing & Departure Concourse.

Business

Hot Spot Internet Access
Available in the Departure Lobby.

Special Care Services

Special attention and care is being made as the airport is being expanded, to ensuring the safety, comfort and dignity of passengers with disabilities.

For more information on special needs and assistance please contact your respective airline.

Accessible Washrooms
All washrooms offer wheelchair accessible stalls.

Wheelchair Assistance
Wheelchair assistance is available at the airline counters.

Airline Lounges

Air Jamaica
Air Jamaica’s Lounge for departing Business Class passengers is located on the Mezzanine floor of the Departures Area.

American Airlines
American Airlines Lounge for departing Business Class passengers is located on the Mezzanine floor of the Departures Area.

British Airways
British Airways Lounge for departing Business Class passengers is located on the Mezzanine floor of the Departures Area. 

VIP Lounge
Operated by NMIA Airports Limited on behalf of the Government of Jamaica.

Airport Art

Consists of our two Carl Abrahams murals which are currently in storage as we proceed apace with the Airport expansion.  Also our Wassi Art collectibles.

Coming in early 2008 – Airport Art Display

Baggage Carts

Free of charge for passengers.
Available in the Baggage Claim Hall.

 

Currency Exchange/Bureau de Change

Available in the Departure Lounge and public Departures Area
Tel: (876) 924-8139 & (876) 924-8666

Hotel Hospitality Desks and our Operators Hospitality Desks

Hospitality Desks for Hotels and Tour operators are being located in the new Arrivals Ground Transportation Hall (outside the Customs area) to provide ground transportation and other services to travellers.

Airport contact for use of the Hotel and Tour Operators’ Hospitality Desks

Lost & Found

Located at the Security Centre in the Arrivals Public Area.
(876) 924-8452 Ext. 2063

 

Shopping, Dining & Duty Free

A wide variety of shops, duty-free and other retail outlets are available in the Departure Lounge. 

Food and Beverage services are also located in the public Departures and Arrivals Areas.

Smoking Lounge

Sorry. Smoking is not allowed in the Airport Terminal.

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Visitor Information Services

Provided by the Airport’s Customer Services Team on behalf of the Jamaica Tourist Board.  Information Desk is located in the Immigration Hall.

Ground Transportation

Car Rental, Taxis and Tour Operators are located in the Arrivals Ground Transportation Hall, outside the Customs area.

Car Rental Agencies

Car rental agencies are located in the Ground Transportation Hall.

 

 

Name of Company

Telephone Fax Number

E-mail Address

Avis (876) 924-8293 (876) 924-8542 md@avis.com.jm
Budget Rent-A-Car (876) 924-8762 (876) 924-8626 budget@jamweb.net
Hertz Car Rental (876) 924-8028 (876) 924-8948 hertzja@cwjamaica.com
Island Car Rentals (876) 924-8075 (876) 924-8389 icar@cwjamaica.com


   


   

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Public Parking

Airport parking is available at the following rates:

 

 

Duration Rate (J$)
Up to 1 Hour  $100.00
Up to 2 Hour  $200.00
Greater than 2 Hours $300.00

Each subsequent 24 Hrs, or part thereof

$300.00 - additional

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