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How many times have you travelled through this airport in the past year?
Airline Service
Excellent
Good
Fair
Poor
Efficiency of check-in staff
Speed of check-in staff
Processing time at check-in
Airport Employees
Courtesy of Customer Service
Reps (CSR) Knowledge of CSR
Helpfulness of CSR
Facilities
Seating
Telephones
Clarity of signage
Ground transportation services
Air conditioning
Inspection Services
Courtesy of Customs Officers
Speed at Customs Inspection
Courtesy of Immigration Officers
Speed at Immigration Inspection
Courtesy of Security Officers
Speed of security clearance
Food/Beverage
Quality of service
Quality of food
Variety
Prices
Are Flight/Baggage Information Displays accurate
Flight/Baggage Information Displays
Clarity of Intercom/Public Address System
Efficiency of porter service
Courtesy of porter service
Availability of baggage trolleys
Speed of baggage delivery
Restrooms
Availability of restroom supplies
Terminal area
Availability of garbage bins
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